Contact Derawan Seaplane Charter through the Juara Holding Group concierge desk on WhatsApp 6281139414563 or bd@juaraholding.com only — send your travel dates, passenger count, inbound flight into Kalimarau Airport (BEJ), and which islands (Derawan, Maratua, Kakaban, Sangalaki) you want to reach, and the desk replies during Western Indonesia Time (WITA) business hours with a written quote.
There is no office address, no landline, and no second phone number for this desk. Every enquiry — seaplane feasibility question, speedboat transfer, or multi-island itinerary — routes through the same two channels so nothing gets lost between platforms.
Which channel should I use to contact the desk?
Use WhatsApp for anything time-sensitive: confirming a departure date, checking whether a water landing is feasible for your dates, or adjusting a booking already in progress. Use email when you are sending documents — passport scans for permit paperwork, a dive certification card, or a group manifest with more than four names. Both channels reach the same coordination team, so pick whichever is faster for you; there is no priority difference between them.
| Channel | Best for | Typical use case |
|---|---|---|
| WhatsApp 6281139414563 | Fast back-and-forth, urgent date checks | “Can we land at Derawan on 14 November?” |
| bd@juaraholding.com | Documents, group bookings, formal quote requests | Passport scans, dive certificates, manifest for 6+ pax |
Juara Holding Group is an independent coordination desk established in 2015. It does not own aircraft or vessels and is not affiliated with any single named operator — it arranges Derawan-area transport and transfers with licensed Indonesian partners on your behalf.
What should I include in my message?
A complete first message gets you a usable quote in one round trip instead of three. Before you write, gather these six details.
- Travel dates — arrival and departure, plus any flexibility either side.
- Passenger count — adults, children, and total weight if the group is large (relevant for small-aircraft or speedboat load limits).
- Gear weight — dive equipment, underwater camera housings, or surfboards add to load calculations; state the total kilograms if you are bringing tanks or a full dive kit.
- Inbound flight — your arrival route into Kalimarau Airport (BEJ) via Balikpapan (BPN) or Tarakan (TRK), and the flight number if booked.
- Islands wanted — Derawan, Maratua, Kakaban, Sangalaki, or a combination; note if Kakaban’s jellyfish lake or Sangalaki’s Manta Ray Point is a priority.
- Resort or stay — the property you have booked, if any, since transfer points differ between Derawan, Maratua, and liveaboard rendezvous.
Messages missing two or more of these items usually trigger a follow-up question before a quote can be issued, which adds a reply cycle.
What transfer and charter options exist, and what do they cost?
As of September 2026, no seaplane operator, designated water-landing site, or government-published tariff for Berau-to-Derawan seaplane flights is documented publicly. Any seaplane segment for your itinerary is quoted individually, subject to operator approval and prevailing conditions — there is no fixed rate to publish here. The table below lays out what is verified for the conventional gateway route, so you know what a written quote will build from.
| Segment | Route | Duration (as of Sept 2026) | Price status |
|---|---|---|---|
| Seaplane charter | BEJ to Derawan / Maratua / Kakaban water | Not fixed; subject to operator approval and conditions | Quote-on-request only — no published per-hour or per-seat rate |
| Road transfer | Kalimarau Airport to Tanjung Batu jetty | About 2–2.5 hours (some itineraries note up to 3) | Often bundled into a boat package |
| Speedboat | Tanjung Batu to Derawan | About 30 minutes | Confirmed on quote |
| Speedboat | Tanjung Batu to Kakaban | About 1 hour | Confirmed on quote |
| Speedboat | Tanjung Batu to Maratua or Sangalaki | About 2 hours | Confirmed on quote |
| Public speedboat | Tanjung Redeb pier to Maratua, roughly 10:00 departure | About 2.5 hours | Public fare, ask the desk to confirm current pricing |
For context only — not a seaplane figure — published third-party operator listings referenced in our research show a Derawan boat-based departure from Berau starting around USD 281 per person for a minimum two-traveller group (season April to November, page dated 5 August 2026, updated 17 August 2026), and a separate open-trip itinerary asking a deposit of IDR 500,000 per person (updated 29 April 2026). These figures belong to third-party operators, not to Juara Holding Group, and they illustrate the market rather than a rate you can book through this desk. Any figure you receive from the WhatsApp desk supersedes anything printed on this page.
How does booking actually work once I message the desk?
- Send your enquiry — WhatsApp or email, with the six details above.
- Desk reviews feasibility — the coordination team checks your dates against operator availability and, for any seaplane segment, whether a water landing is realistically approvable for that window.
- Written quote issued — you receive pricing and routing in writing, itemised by segment (air, road, speedboat), never verbally only.
- You confirm — once you accept the quote, the desk locks the booking with the licensed operator or boat partner.
- Itinerary and instructions sent — pickup points, jetty names, and contact numbers for the day of travel are shared before departure.
No booking is confirmed on a phone call alone — every quote and confirmation is issued in writing so you have a record of what was agreed.
When will I get a reply, and what time zone applies?
The desk operates on Western Indonesia Time (WITA), which is Berau’s local time zone. Messages sent during WITA business hours typically get a first response the same day; messages sent overnight WITA are answered at the start of the next business day. If your dates are urgent — inside two weeks — say so in your first message and the desk will flag it accordingly.
Ready to plan your Derawan trip? Message the Juara Holding Group concierge desk on WhatsApp 6281139414563 with your dates, passenger count, and islands wanted, and you’ll get a written quote covering the Kalimarau Airport transfer, speedboat legs, and — where feasible — a seaplane option for your window.
Frequently Asked Questions
How do I contact Derawan Seaplane Charter for a quote?
Message WhatsApp 6281139414563 or email bd@juaraholding.com with your travel dates, passenger count, and target islands. The Juara Holding Group concierge desk reviews availability with its licensed partners and replies in writing with a routed quote. There is no third contact channel, phone line, or office address for this desk as of September 2026.
What information should I include when I message the WhatsApp desk?
Include your dates, passenger count, inbound flight into Kalimarau Airport (BEJ), total dive or gear weight if applicable, which islands you want (Derawan, Maratua, Kakaban, Sangalaki), and your resort or stay if already booked. A message with all six details usually gets a usable quote on the first reply instead of needing a follow-up question.
How fast will I get a reply from the Derawan seaplane concierge?
Replies typically arrive the same business day when sent during WITA hours; messages sent overnight WITA are answered the next business day. Flag urgent dates — inside two weeks — directly in your first message so the desk can prioritise your enquiry. Quotes are always confirmed in writing, never by voice call alone.
What time zone do quotes and replies follow?
The desk runs on Western Indonesia Time (WITA), matching Berau Regency where Kalimarau Airport and the Derawan archipelago sit. If you are messaging from a different time zone, convert your preferred contact window to WITA so your expectations on reply timing line up with the desk’s actual business hours.
Does contacting the desk guarantee a seaplane landing at Derawan?
No. As of September 2026, no designated water aerodrome or government-confirmed water-landing scheme is documented for the Derawan area, so any seaplane segment is subject to operator approval, permits, and conditions on the day. The desk will tell you honestly whether a water landing is feasible for your dates, and will route you through the standard road-and-speedboat gateway when it is not.